Services

We provide a wide spectrum of training courses in the skills and personal development and emphasis on soft-skills. We also train The Trainers and they train others under license from us. We have Affiliates all over the world and we run the International Association of Master Trainers.

Our training programmes includes:

INNOVATIVE THINKING AND CREATIVITY

  • Think Outside The Box
  • Expanding Innovation and Creativity In Your Organisation
  • How To Bring The Spirit of Enterprise Into Your Organisation
  • How To Create A Fun & Innovative Working Environment
CHANGE MANAGEMENT

  • Dealing with Change Successfully
  • Managing And Leading Change with Impact
CUSTOMER SERVICE

  • The Challenge of Excellence In Customer Service
  • Communicating Effectively With Customers
  • Success In Handling Difficult Customers And Service Recovery
  • Positive Phone Skills
  • Creative Customer Services
  • Rapport Technology
LEADERSHIP

  • Fast-Track Manager’s Training
  • The Transformational Leadership Programme
  • Developing Tomorrow’s Top Managers
  • The 12 Disciplines of Leadership and Staff Motivation
  • How To Enhance New Leadership In A Re-engineered Corporation
  • How to Build The Spirit of a Team Players
BREAKTHROUGH MANAGEMENT SKILLS

  • How To Lead, Manage and Supervise People
  • How to Build Motivated And Productive Work Teams
  • How To Manage Time, Priorities And Deadlines
  • How To Manage Difficult Situations And Manager Anger
  • Emotional Intelligence At Work
  • Improving Employee’s Performance: Correcting, Coaching And Counselling
  • The Basics of Mentoring
COMMUNICATION AND NEGOTIATING SKILLS

  • Speaking Up Impactfully and Presenting with Dynamite
  • Getting From No To Yes: How To Negotiate For Success
  • Assertiveness Skills for Managers
  • Critical Listening Skills
SALES MANAGEMENT

  • Why Salespeople Succeed
  • Achieving Competitiveness In Customer Retention
  • Psychology of Selling
  • Profitable Telemarketing
  • How To Develop & Use The Power Of Persuasion
  • How To Improve Your Self-Esteem For Super-Salesmanship
INTERNAL CONSULTANCY AND FACILITATION

  • Action Learning: How to Provide Solutions In Real Time
  • How To Facilitate Groups With Impact
  • Participatory Strategic Planning: How To Facilitate A Planning Process That Leads To Action And Commitment
PROFESSIONAL DEVELOPMENT

  • Discovering Your Potential & Preparing Yourself For Lifetime Employability
  • Grace Under Pressure
  • How To Work Effectively With Your Supervisor
  • Effective Business Writing/ Business Presentation
  • Time Management
  • Decision Making Process
WORKPLACE IMPROVEMENT PROGRAMMES

  • Motivating People In Today’s Workplace
  • Building A Values-Based Organisation
  • How to Handle And Overcome Negativity In The Workplace
  • Building A Championship Mindset
CONSULTING SERVICES & ORGANISATION-WIDE INTERVENTION

  • How To Develop A Customer-Focused Service Process
  • How To Facilitate Large Scale Change Successfully
L.I.F.E. CHANGING SEMINARS

  • The Heart of Customer Service
  • The Heart of Change Management
  • The Heart of Teamwork
  • Influencing With The Power of NLP
  • The Art of Leading And Motivating People
  • The Art of Innovation
  • The Art of Creating A Stimulating Learning Environment At Your Workplace
  • The Art of Working With People
TRAIN-THE-TRAINER PROGRAMMES
PSYCHOLOGICAL DEVELOPMENT PROGRAMS
(NEURO-LINGUISTIC PROGRAMMING)