Key Personnel


Ismail Mohd. Hashim Ismail Mohd. Hashim
JSD, AMN, AMP Director, Entrusty Group

Encik Ismail Mohd. Hashim was born in Johor Bahru, Johor, on 17th February, 1938.

Encik Ismail has been in the service of the Government of Malaysia for 33 years, out of which 23 years of his career were served in this Ministry of Foreign Affairs, Malaysia, in his capacity as a Malaysian Diplomat in the Republic of Singapore, Republic of Sri Lanka, United States of America and the kingdom of Saudi Arabia.

Encik Ismail retired from the service of the Government of Malaysia in 1993 on attaining the age of 55 years.

Encik Ismail is currently in service as Director on the Board of Entrusty Group of Companies and he has been holding the tenure of office since 1996.

Sr. Ong Hock Tek Sr. Ong Hock Tek
VM Practitioner/Master Trainer
Director, BK Entrusty

Sr. Ong Hock Tek (“HT”) is a Fellow of eight professional institutions. Being a Chartered Quantity Surveyor and Civil Engineering Surveyor, Chartered Builder, Registered Quantity Surveyor (BoQS) and Certified Construction Project Manager in Malaysia, he is a well-qualified multi-disciplinary and specialist consultant, experienced in pre and post contract quantity surveying duties, commercial and contractual administration/ management of various types of construction projects, gained from over 30 years of working experience with architectural, quantity surveying and project management professional firms, civil engineering and building contractors and specialist consultants. His specific experience and expertise include contracts management/administration, claims preparation/defense, dispute resolution, risks and value management, specializing in alternative dispute resolution, particularly in arbitration advisory and support services, documentation and proceedings. He also acts as an Arbitrator, Mediator, Negotiator, Expert Witness and/or Counsel Party on technical, commercial and contractual disputes/differences between the contracting parties, at both main and sub-contract levels on various types of project in the construction industry.

He completed his formal arbitration training through the International Commercial Arbitration course at Keble College, Oxford University, UK, and was awarded the Diploma in International Commercial Arbitration in December 1998, subsequently admitted as a Fellow of The Chartered Institute of Arbitrators, UK in March 1999. He also completed his formal mediation training in 2000 through the Accredited Mediation course (Modules 1, 2 & 3) organised by CIDB and Global Mediation Services Ltd, Australia and a further 6-day mediation course for litigation in 2010 by Pepperdine University, California, USA and subsequently completed the KLRCA Adjudication Conversion Course in July 2012.

HT has been a Mediator, Arbitrator and currently Panel Adjudicator of KLRCA, a Panel Arbitrator of the Singapore Institute of Arbitrators, an Accredited Mediator and Value Manager, as well as a Certified Construction Project Manager with CIDB, a Regional Convenor of Institution of Value Management, Australia, past Deputy President of Chartered Institute of Building Malaysia and 1st Treasurer-General of Institution of Surveyors Malaysia. He is supportive and active in social and charitable organizations for many years, which include Ti-Ratana Welfare Society and Lighthouse Club, the latter being the Past President of Lighthouse Club, Kuala Lumpur. Being a Master Trainer (Master Trainers, New York), he has organised as chair and delivered (as speaker) in many public and in-house conferences, seminars and workshops for professional institutions and private/public listed companies in several subject areas, particularly construction contracts, ADR, risks and value management. He has also lectured part-time for bachelor and master degree programmes in the same areas for several years and has been a regular contributor to the Master Builders Journal on construction contract and management issues since 2002. He can be contacted via or


Ar. Toh Siew Kian Ar Toh Siew Kian (“SK”)
B Arch (Strathclyde) B Sc (Hons) Housing Building & Palnning (USM)
APAM AIPDM LAM Registered Architect No A/T75

Ar Toh Siew Kian (“SK”) is a professional architect registered with the Board of Architects Malaysia since 1983. He has about 30 years of working experience in the building industries having worked in the government sector as well as in a private architectural practice and also public-listed development companies.

SK’s experience include an all-rounded approach to project management throughout the various stages of schematic design, design development, contract documentation and contract implementation. He prepares preliminary conceptual proposals in interpreting the brief, develops the concept into submission plans to the local authorities, coordinates the other consultants, prepare construction details for contract documentation, provides periodical supervision on site as well as certifies the progress of work until the proper handing over of the completed project.

SK constantly seeks to achieve improved design in the built environment without sacrificing commercial reality and he places the best interest of his clients as the primary objective by providing personal service and upholding a no-compromise philosophy in his professional duties.

John Battersby John Battersby
Registered Dispute Resolution Advisor, Accredited Expert Witness, Accredited Mediator Director, BKAsiaPacific (Malaysia) Sdn Bhd (A member of BKAPL)

John Battersby is well qualified with over 30 years of experience in the construction industry, the greater part of whihc has been on projects in Hong Kong and throughout the Asia Pacific region; having specialist expertise in the preparation/review, negotiation and settlement of claims for extensions of time and additional payment on behalf of contractors, sub-contractors, developers and government departments. Although most of such claims have been settled through the process of negotiation, the remainder have been successfully pursued through the process of mediation or arbitration.

He is an Accredited Mediator on the Hong Kong International Arbitration Centre panel of mediators and a Dispute Resolution Advisor approved by the Architectural Services Department of the Government of the Hong Kong SAR and the Hong Kong Housing Authority. Mr Battersby is also a Member of the Academy of Experts and accredited by the Academy as an Expert. He is also the Group Managing Director of BKAPL.


Lam Li Lih Lam Li Lih
Provalue Management Sdn. Bhd. / Delsys Associates Sdn. Bhd.

Lam Li Lih has been involved in the field of design, development, implementation and maintenance of quality management systems / business processes since 1992. She has been providing consultancy, training and auditing support to numerous organizations in the Manufacturing, Government Ministries, Construction and Developer industries as well as services industries such as Education & Training, Information Technology, Mobile Telecommunication, Retailing, Insurance, Leisure Club, Legal and Estate & Plantation Management. Her goal is to assist organizations to positively impact their business performance through effective and improved business processes.

Apart from providing consultation, Li Lih conducts public and in-house training, third party management systems audits and project management. She has also played the role of a quality assurance advisor to various education and information technology projects.

As a registered Lead Assessor with the international professional registration authority for Quality Management System IRCA-UK, Li Lih is an experienced Lead Tutor in the IRCA approved Lead Auditor Course.

She is an appointed QMS Consultant by the Construction Industry Development Board (CIDB) of Malaysia to provide ISO 9000 consultancy and training to the Class A, Grade 7 contractors.

Before becoming a Management System Consultant, Li Lih has had 11 years of industry experience.  She was a Quality & Customer Care Manager for International Computers Ltd. (ICL) and for Asia Pacific Institute of Information Technology (a subsidiary of Sapura Holdings.) Her main roles involved the design, development, implementation and maintenance of quality assurance systems as well as the coordination of all quality-related activities.

Dr Mel Gill Dr Mel Gill
Master Trainer, Director, International Master Trainers Sdn

A psychotherapist, Management Consultant and a much sought after “All Round” world-class Trainer & Speaker in many countries. He brings to Southeast Asia and the Master Trainer Institute more than 20 years of management training experience that spans the globe from Hong Kong to Seattle, from Chicago to Canada and Singapore. Recently, he has focused his training in India, Malaysia, Thailand, Brunei, Australia and New Zealand.

Dr Gill is also a Certified and Licensed Neuro-Linguistic Programming Master Trainer in NLP (since 1985) and the Principal Trainer for the Master Trainer Institute, New York.

He is also appointed as a Diplomatic Senator in the International Parliament for Safety and Peace.



Chew Wee Ban (Eric)
Bsc (Hons) Const. Management
Commercial Director BKAsiaPacific (Malaysia) Sdn. Bhd.

Eric Chew is an experienced Quantity Surveyor, traditionally been through Contractor and Project Management organization’s on a range of diverse projects including Infrastructure, building works, airport catering facilities, shopping centre and etc.

Having worked in Malaysia, Qatar and the United Arab Emirates, his experience covers the full range of project lifecycles from tendering/pricing, measurement, procurement, pre/post contract administration, up to final account / dispute resolution.

In addition, he has wide experiences in technical coordination/ resolution, claim preparation/ defense, as well as arbitration support services/ documentations.




 Sr. Rachel Ng
BSc (Hons) Quantity Surveying, LLM Construction Law and Arbitration
Associate Director BKAsiaPacific (Malaysia) Sdn. Bhd.

Rachel Ng practiced as an Adjudicator for payment dispute in the construction industry. Experienced in various aspects of commercial and contract management duties particularly in the field of project, procurement and contract management, quantity surveying, contracts administration, cost planning and all aspect of pre and post contract management. Also, involved in various type of dispute resolution, essentially, arbitration, adjudication and litigation. Familiarise with the use of FIDIC Contract, Pertubuhan Akitek Malaysia Standard Form of Contracts, JKR Form of Contracts, Construction Industry Payment and Adjudication Act 2012 and Malaysian Contract Act 1950. Having working experiences in Malaysia and Indonesia.  Projects involved are power plant, oil and gas, high rise building, railway track, high ways, aeroplane hangar, residential development, commercial development, waste water treatment plant, surface water drainage and sewerage water treatment plant related of infrastructure works.


Chin Sai Mun Chin Sai Mun
Construction Work Planning and Programming B.Bldg (Hons)
Senior Consultant (Planning) / Planning Manager BKAsiaPacific (Malaysia) Sdn. Bhd.

Sai Mun has gained extensive experience by working for more than 15 years in a few established main contractors’ office where he held various positions such as Planner, Site Engineer and QS.

His specialty lies in work planning and programming, contract administration/management and project co-ordination/management, where he offers detail working knowledge in project planning, work scheduling and execution from a main contractor background.

In the years that he has been practicing, he worked in various types of building project such as hotels, low/high rise offices, convention and exhibition hall, share trading hall, high-end condominium, retail mall, hospital, club house, airports, mixed and residential developments, business parks, industrial buildings etc.

In his position at BKAsiaPacific (Malaysia) Sdn Bhd as Senior Consultant, his responsibilities other than planning and work programming, include analysis for EOT applications by contractors and EOT defence. He is also a familiar user of computer software such as Primavera and Microsoft Project.